frequently asked questions

How can we help?



What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Is Shipping Free?

At Restock Ave, we do not offer free shipping at this time. We aim to provide competitive pricing on our products while ensuring reliable and efficient shipping services. Shipping costs are calculated based on the shipping destination, package weight, and chosen shipping method.

We prioritize the safe and timely delivery of your orders and work diligently to offer shipping options that are both convenient and reasonably priced. You will find detailed shipping information, including associated costs, during the checkout process.

Should you have any further inquiries regarding shipping or need assistance with your order, our team is here to help. Please feel free to reach out, and we'll be delighted to assist you.

Can I Try On Shoes At The Store?

We understand the excitement of trying on shoes before making a purchase. However, in line with our commitment to maintaining the pristine condition of our deadstock (brand new and unworn) shoes, we regret to inform you that trying on deadstock shoes in-store is not permitted.

Our True Deadstock Promise ensures that our customers receive brand-new, unworn footwear. To uphold this promise and guarantee the authenticity and quality of our deadstock items, we refrain from allowing try-ons within the store.

Nevertheless, we invite you to explore our wide selection of other non-deadstock footwear, apparel, and collectibles available for your browsing and fitting pleasure in-store.

If you have any further queries or require assistance in finding the perfect fit, our team is more than happy to assist you.

Can I Return An Item?

At Restock Ave, we have a strict policy as all sales are considered final. Regrettably, we do not accept returns or exchanges on purchased items. We prioritize maintaining the authenticity and quality of our products, and as such, we are unable to accommodate returns once a purchase has been made.

We encourage our customers to make informed decisions and carefully assess their selections before completing a purchase. Should you have any concerns or require additional information about an item, our team is dedicated to providing detailed product descriptions and assisting you in any way possible to ensure your satisfaction with your purchase.

Your understanding and cooperation in adhering to our no-return policy are greatly appreciated.

Shipping, Returns & Exchanges

Shipping Information:
At Restock Ave, we aim to deliver your orders swiftly and efficiently. Shipping costs are calculated based on factors such as destination, package weight, and selected shipping method. While we do not offer free shipping, we strive to provide competitive shipping rates and reliable delivery services.

Delivery Times:
Once your order is confirmed, our team endeavors to dispatch it promptly. Delivery times may vary depending on your location and the shipping method chosen during checkout. You will receive a tracking number to monitor your shipment's progress.

Returns & Exchanges:
Please note that all sales at Restock Ave are considered final. We do not accept returns or exchanges, ensuring the authenticity and quality of our products. We encourage customers to review their selections thoroughly before completing a purchase.

Exception: Defective or Incorrect Items:
In the rare instance that you receive a defective or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will assist you promptly and provide instructions on returning the item for a refund or replacement, subject to verification.

Authenticity Guarantee:
Restock Ave upholds a stringent authenticity process for every item we buy and sell. We do not buy or sell counterfeit products. Your confidence in the authenticity of our offerings is our utmost priority.

Contact Us:
Should you have any queries or require further assistance regarding shipping, returns, or exchanges, our dedicated customer service team is available to assist you. Please reach out to us, and we'll be more than happy to help.

Thank you for choosing Restock Ave!

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

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